Customer Care

Warranty Information

Manufacturer’s Warranty Statement

All Structural Frames Produced from both Cast and/or Tubular Aluminum, Steel, and Wrought Iron - (7) Year Limited Warranty.

All furniture manufactured and sold by manufacturer is warranted to the original purchaser against defects in workmanship and materials. If a product manufactured by manufacturer fails during the first year from date of purchase under the terms of our limited warranty, manufacturer will replace the item at no charge. After (1) year it will be the original purchaser’s responsibility to pay for freight and packaging. Manufacturer reserves the right, in the case of discontinued or out-of-production models, to replace with an item of similar quality and style. (Glass breakage is not warranted.)

NOTE: You must retain original receipt to obtain warranty!

Frames: Limited (7) Year

Frames are warranted against defects in materials and workmanship for a period of (7) years from the date of original purchase. Damage to frames or welds due to commercial use, improper assembly, exposure to water and sub-freezing temperatures, and/or abuse is not covered. (Please refer to care and maintenance information for proper cleaning instructions.)

NOTE: Steel & Wrought Iron are not covered against rust.

Fire Pit Frame: Limited (3) Year

Frames are warranted against defects in materials and workmanship for a period of (3) years from the date of original purchase. Damage to Fire Pit frames or welds due to commercial use, improper assembly, exposure to water and sub-freezing temperatures, and/or abuse is not covered. (Please refer to care and maintenance information for proper cleaning instructions.)

Fabric: (1) Year

Fabric on cushions, slings, and umbrellas is warranted against separation at the seams for a period of (1) year. Fading, mildew, and/or discoloration due to exposure to elements, chemicals, and spills is not covered. (Please refer to care and maintenance information for proper cleaning instructions.)

Finish: (1) Year

The finish is warranted against blistering, peeling, or cracking for a period of (1) year. Fading resulting from exposure to elements, chemicals, and spills is not covered. Scratches and chips due to normal wear and use are not covered. (Please refer to care and maintenance information for proper cleaning instructions.)

Resin Wicker Weave and/or Vinyl Strap: (1) Year

Weave and/or straps are warranted against breakage, separation, or tearing for (1) year. Fading or discoloration due to exposure from chemicals, spills, and/or the elements is not covered. (Please refer to care and maintenance for proper cleaning instructions.)

Umbrella: (1) Year

Umbrella frames are warranted for (1) year against manufacturer’s defects in workmanship and materials. Umbrella bases are not covered. (Please refer to care and maintenance instructions for proper cleaning information.)

PARTS: Limited (1) Year

Covers the repair or replacement of parts against manufacturing and material defects to the original purchaser only. Manufacturer will pay reasonable and customary labor rates to repair or replace the defective part(s) at no cost to the consumer for (1) year. All recliner mechanisms, springs and spring systems are covered.

Freight & Packaging: (1) Year

Manufacturer will be responsible for shipping, handling, and packaging charges for the first year for all valid warranty claims. These charges are the sole responsibility of the claimant after the first year. Shipping is limited to USA, Mexico, and Canada only.

NOTE: Some of these materials may or may not apply to the product you have purchased.

Exclusions:

Products used for commercial, contract, or any other non-residential purposes. Furniture sold “as is,” display models and/or clearance items. Freight damage, damage due to acts of nature, fire, abuse, vandalism, lack of proper care and maintenance. Glass breakage, table top damage, hardware against corrosion, freeze damage, and improper assembly are not covered or warranted. In addition, fading cushions, slings, umbrellas, and coatings. We reserve the right to substitute similar quality and style merchandise/furniture if the model in question is out of stock or production. NOTE: Rust, corrosion and/or rust stains are not covered under warranty.

Lack of original receipt will void warranty!